RETURN, EXCHANGE AND DAMAGE POLICY FOR ONLINE TRANSACTIONS
We want more than anything for our customers to be completely satisfied with their purchase!
If you are not completely satisfied, please contact us here at La Terra through email at firstname.lastname@example.org for assistance in returning or exchanging your product. You have the option of exchanging the item(s), receiving a store credit or receiving a refund for the full amount of the item(s) purchased minus the shipping and handling expenses incurred.
REFUND, EXCHANGE and DAMAGE POLICY
As a general policy, we will gladly provide a full refund (minus shipping and handling) for your purchase or offer an exchange for products of equal or lesser value, provided the products are returned to us within 30 days with the original receipt and each item sealed and unopened. Or, at your option, we will issue you a store credit. Certainly, if any of our products are received damaged in any way during transit, we will gladly replace them/it with a product in good condition.
As you might appreciate, we cannot accept a return or exchange of any bottle, jar or container where the SEAL has been broken (unless damaged during original shipping), pulled or otherwise damaged. In other words, we cannot accept as a return or exchange any product that has been opened, but we will gladly replace any product that has been clearly damaged during transit.
So, What steps do I take if my product(s) are damaged during transit?
—- Unfortunately, ACCIDENTS DO HAPPEN —-
In the uncommon and unfortunate event a product you receive from us is damaged during transit, please forward to us an email together with a photograph of the damaged product as You received it/them to: email@example.com. With that email, please include all appropriate information related to the damage, including the type of damaged product (e.g., Butter Olive Oil, Dark Raspberry Balsamic Vinegar etc.), quantities and all contact and forwarding information for shipping (address, telephone number, and please include email).
When we receive this information to verify the damage, we will ship, at our expense, the replacement product within 3 days, we will notify via email (or text/call to phone if suggested) shipment and provide you with the corresponding tracking information. Please allow 7 to 10 days for the delivery of the replacement product.
WHAT DO I DO IF I WANT A FULL REFUND FOR MY PURCHASE?
In the event you wish a full refund for your purchase (minus all shipping and handling charges incurred by LaTerra), please return all sealed and unopened products to the address below, together with your receipt. Once we receive the product and verify the applicable conditions (as described below) for a return and refund we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. Alternatively, you may process a return for refund by visiting Our La Terra Natural Oils Savannah location.
CONDITIONS FOR ACCEPTING A RETURN OR AN EXCHANGE, OR ISSUING A STORE CREDIT
With the exception of merchandise that has been received by you in a damaged state during transit in which case an email photograph of the product will suffice, all returns for purposes of a refund, exchange or store credit should be sent to the following address:
La Terra Natural Oils, LLC
1520 Bull Street
Savannah, GA 31401
If the following conditions are not met, we reserve the right to refuse the return:
- All returned items for refund, exchange, or store credit, must be in new unworn and unaltered condition, and must be SEALED and UNOPENED, unless the items are clearly damaged following our shipping process. We retain the right to refuse any return for a refund, exchange or store credit if it is received by us in a damaged state (outside of the original shipping damage).
- All returns or exchanges must be returned to the above address within 30 days following purchase.
La Terra Natural Oils
1520 Bull Street
Savannah, GA 31401
An option to try before you buy; making La Terra Natural Oils a Natural!